Ticketing

If my team purchases tickets w/special seating, can we sit together?

We will have more details on how you can request to sit with your teams.

How can I upgrade my ticket?

Ticket upgrades for FESTA America 2019 are not an available option. As with concert tickets, if you have already purchased a FESTA America ticket and would like to upgrade, you must purchase the ticket you wish to have and make arrangements to give away or sell your original ticket purchase.

What do i do if I purchase more than one ticket to FESTA America?

It will be your responsibility as the original ticket holder to issue the other ticket(s) accordingly to your members/guests.  Please make sure to keep a log or record of who you give the tickets to for your future reference.

Do I need to provide my member ID number when buying tickets?

As NPUSA is a member-based company, your member ID is necessary for tracking purposes.

How can a new member purchase tickets with the special pricing?

Please have your new member contact Customer Service by phone at 1-800-378-0321, in order to process both the ticket purchase at the special rate AND the application confirmation.  This special promotion includes Aloha, and Pualani. ONLY while supplies last.  NOTE:  The new member will be allowed to purchase up to 4 additional tickets at the special price.  However, these tickets must be purchased within 30 days of registration by the new member.

Is there a cutoff date for the new sign-up discount?

Yes, the last day for new sign-ups to take advantage of the new sign-up discount is June 14th, 2019.

Who is eligible to receive the new sign up discount?

New NPUSA members who sign up are eligible to take advantage of this discount.

I am unable to attend Festa America 2019. What is the return policy?

You can receive a 100% refund within 72 hours of purchase. Refund requests within 30 days of purchase will be refunded based on a percentage of remaining days left of 30 day purchase period. If tickets are shipped, the shipping and handling fees will be deducted from the total price for refunds after 72 hour deadline up to 30 days of purchase date. No refunds are available after 30 day deadline from purchase date. Refunds are only made to original purchasing party. For indirect ticket purchases, please refer back to the seller. Method of refund issued will be the same as original method of purchase. Feel free to contact NPUSA via email or phone for any questions or concerns on this policy.

Ali’i (VIP) Tickets

If I purchase an Ali’i (VIP) ticket, do I need to book my hotel?

Ali’i (VIP) ticket holders will receive special NP room booking services upon purchase of Ali’i ticket and completion of the Ali’i room request form.

If I purchase an Ali'i (VIP) ticket how do I start booking my room?

Please click here to complete the “Ali’i Room Request Form”: https://npusainc.typeform.com/to/piPqPv

If I purchase an Ali'i (VIP) ticket, can my family stay with me?

Yes, this is up to the discretion of the Ali’i ticket holder. Rooms are based on single/double occupancy, extra fees may be assessed for additional guests staying in the room. Please keep in mind any “swag” or special dinners is for the VIP ticket holder ONLY!

What type of room will be included with the Ali’i (VIP) ticket?

Rooms are NOT included with the Ali’i (VIP) ticket.  Ali’i (VIP) ticket holders will have the option to book (through NPUSA) and purchase (with Sheraton Waikiki) the room(s) of their choice starting with completion of the Ali’i Room Request Form AFTER purchase of the actual Ali’i (VIP) ticket.

What dates will the Ali'i rooms cover for the hotel stay?

The Ali’i (VIP) rooms will cover the dates of Friday, June 21st and Saturday, June 22nd.

Event Registration

What do I need to check in at FESTA America 2019?

A printed copy of your ticket or displayed on your mobile device.

What if I don’t have my ticket when I arrive at the event registration?

We need each attendee to provide a printed copy, or an electronic copy on their mobile device.

What are the Registration Times?

June 20th, 2019 – Opening Day

Registration: 2pm – 7pm

 

June 21st, 2019 – Main Event Day 1

Registration: 8am – 5pm

 

June 22nd, 2019 – Main Event Day 2

Registration: 8am – 5pm

Hotel Rooms

When is the last day to book a hotel room with the NPUSA group rate?

May 22nd, 2019 5:00pm HST

What other fees are not included in the room rates at Sheraton Waikiki?

4.712% state tax, 10.25% Transient Accommodation Tax, and $15 discounted resort fee.

FESTA America 2019 Event and Mall Hours

What are the time durations for FESTA America 2019?

June 21st, 2019 – Main Event Day 1

Main Event: 12pm – 5pm

 

June 22nd, 2019 – Main Event Day 2

Main Event: 10am – 12pm, (Lunch 12pm – 1:30pm) 1:30pm – 5pm

What time is the Mall going to open?

June 20th, 2019 – Opening Day

NPUSA Mall: 3pm – 7pm

 

June 21st, 2019 – Main Event Day 1

NPUSA Mall: 8am – 6pm

 

June 22nd, 2019 – Main Event Day 2

NPUSA Mall: 8am – 6pm

What items will be sold at the NPUSA Mall at the event?

We will announce the new and great items we will have close to the event date.

Opening Party

fa2019 Party Details

How do I enter the Opening Party?

Each attendee will receive a wristband to the Opening Party during the event registration.

Do I need my ticket to enter the opening party?

A wristband exclusively for the opening party will be issued at the time of event check-in.

Accordion Title

NPUSA (Las Vegas) Office Hours

What are NPUSA Corporate office hours for FESTA America 2019?

We will be closed from June 18th, 2019 – June 24th, 2019, and will reopen for operations on Tuesday, June 25th, 2019 at 10am.

*Customer service will remain open during normal business hours from June 18th – June 25th.

Kemin Eye Testing

Will I have to reserve a time for the KEMIN eye testing?

Pualani ticket holders will need to stop at the event registration to reserve a Kemin eye test time. Times are based on first come, first serve. Ali’i (VIP) ticket holders will have the service of reserving their Kemin eye test times in advance.

What are the KEMIN Eye Testing hours during FESTA America 2019?

June 20th, 2019 – Opening Day

Kemin Eye Test: 3pm – 7pm

 

June 21st, 2019 – Main Event Day 1

Kemin Eye Test: 8am – 11am & 1pm – 6pm

 

June 22nd, 2019 – Main Event Day 2

Kemin Eye Test: 8am – 10am & 12pm – 6pm

General Questions

Since lunch will not be provided for the event, where can we go to eat?

Please click on the link to see a list of places to eat during the lunch break.

https://www.royalhawaiiancenter.com/restaurants/all
Royal Hawaiian Center
Store Directory :: Royal Hawaiian Center :: Honolulu, HI
Royal Hawaiian Center offers 310,000 square feet of delight for Hawaii shoppers. The center is one of Hawaii’s largest shopping malls.

What does it mean that my ticket will be non-transferable?

Non-transferable means you may not use it for any other NPUSA event or any other FESTA America event. If you are unable to attend and would like to give the ticket to someone else, you may do so.

Is there an event parking rate at the Sheraton Waikiki?

Yes, attendees that will be driving to the event will have a special rate for event parking of $10/day.

Do I need to register for the event in order to shop at the onsite Mall?

Yes, all attendees must register at the event registration desk first in order to shop at the NPUSA Mall.

What are the hours for registration, NPUSA Mall and Kemin Eye Testing?

June 20th, 2019 – Opening Day

Registration: 2pm – 7pm

NPUSA Mall: 3pm – 7pm

Kemin Eye Test: 3pm – 7pm

 

June 21st, 2019 – Main Event Day 1

Registration: 8am – 5pm

NPUSA Mall: 8am – 6pm

Kemin Eye Test: 8am – 11am, 1pm – 6pm

Main Event: 12pm – 5pm

Opening Party: 7pm – 10pm

 

June 22nd, 2019 – Main Event Day 2

Registration: 8am – 5pm

NPUSA Mall: 8am – 6pm

Kemin Eye Test: 8am – 10am, 12pm – 6pm

Main Event: 10am – 12pm, (lunch 12pm – 1:30pm) 1:30pm – 5pm

Minors attending FESTA America 2019

Do I need to purchase a ticket for children under 18 years of age?

Children under 18 years of age will not need a ticket for the event. During the ticket purchasing process there is a question we ask about children under 18 attending. For seat accommodations we do recommend you submit if you are bringing children to the event.

Does my child need to purchase a lunch ticket for the event?

No lunch will be provided during FESTA America 2019.

Can minors attend the opening party?

Minors under the age of 18 must be accompanied by a parent/guardian.