Ticketing
If my team purchases tickets w/special seating, can we sit together?
We will have more details on how you can request to sit with your teams.
How can I upgrade my ticket?
Ticket upgrades for FESTA America 2020 are not an available option. As with concert tickets, if you have already purchased a FESTA America ticket and would like to upgrade, you must purchase the ticket you wish to have and make arrangements to give away or sell your original ticket purchase on your own.
What should I do if I purchased more than one ticket to FESTA America and don't need it?
It will be your responsibility as the original ticket holder to issue the other ticket(s) accordingly to your members/guests OR you also can sell the ticket(s) as other members may want to purchase from you if the ticket level(s) are no longer available later in time. Please make sure to keep a log or record of who you give the tickets to for your future reference.
Do I need to provide my member ID number when buying tickets?
As NPUSA is a member-based company, your member ID is necessary for tracking purposes.
How can a new member purchase tickets with the special pricing?
In order to process both the ticket purchase at the special rate AND to receive application confirmation, the new member must contact Customer Service by phone at 1-800-378-0321 This special pricing can apply towards Progression (Level 1) and Milestone (Level 2) tickets only. ONLY while supplies last. NOTE: The new member will be allowed to purchase up to 2 additional tickets at the special price. However, these tickets must be purchased within 30 days of registration by the new member.
Is there a cutoff date for the New Sign-Up discount?
Yes, the last day for new sign-ups to take advantage of the New Sign-Up discount is May 29th, 2020.
Who is eligible to receive the New Sign-Up discount?
New NPUSA members who sign up are eligible to take advantage of this discount.
I am unable to attend Festa America 2020. What is the return policy?
100% refund within 72 hours of purchase date. Refunds are only made to original purchasing party. NO REFUNDS are available after the 72 hour deadline. For indirect ticket purchases, please refer back to the seller of the ticket(s). Method of refund issued will be the same as original method of purchase. All tickets are non-transferable and past the 72 hours does not have any monetary value.
Elevation (VIP) Tickets
If I purchase an Elevation (VIP) ticket, do I need to book my hotel at the Planet Hollywood?
One of the many perks of purchasing an Elevation ticket and being a VIP is NPUSA Corporate will provide the service of booking your hotel for you at your convenience.
If I purchase an Elevation (VIP) ticket, can my family stay with me?
Yes, this is up to the discretion of the Elevation (VIP) ticket holder. Rooms are based on single/double occupancy, extra fees may be assessed for additional guests staying in the room. Please keep in mind any “swag” or special dinners is for the VIP ticket holder ONLY!
What type of room will be included with the Elevation (VIP) ticket?
Rooms are NOT included with the Elevation (VIP) ticket. However, Elevation (VIP) ticket holders can take advantage of NPUSA staff taking care of booking their rooms for them. Please contact julia_kiili@npusainc.com so she can assist with making room arrangements for you.
Event Registration
What do I need to check in at FESTA America 2020?
A printed copy of your ticket or an electronic copy displayed on your mobile device.
What if I don’t have my ticket when I arrive at the event registration?
We need each attendee to provide a printed copy, or an electronic copy on their mobile device.
What are the Registration Times?
June 4th, 2020 – Opening Day
Registration: 2pm – 6pm
June 5th, 2020 – Main Event Day 1
Registration: 8am – 5pm
June 6th, 2020 – Main Event Day 2
Registration: 8am – 12pm
Hotel Rooms
When is the last day to book a hotel room with the NPUSA group rate?
May 11th, 2020, 11:59PST.
FESTA America 2020 Hours
What are the time durations for FESTA America 2020?
June 4th, 2020 – Opening Day
Registration: 2pm – 6pm
NPUSA Mall: 2pm – 7pm
Kemin Eye Test: 2pm – 6pm
June 5th, 2020 – Main Event Day 1
Registration: 8am – 5pm
NPUSA Mall: 8am – 7pm
Kemin Eye Test: 8am – 11am, 1pm – 5pm
Main Event: 12pm – 5pm
Opening Party: 7pm – 10pm
June 6th, 2020 – Main Event Day 2
Registration: 8am – 12pm
NPUSA Mall: 8am – 7pm
Kemin Eye Test: 8am – 10am, 12pm – 5pm
Main Event: 10am – 12pm, 1:30pm -5:30pm
Opening Party
How do I enter the Opening Party?
Each attendee will receive a wristband to the Opening Party during the event registration.
Do I need my ticket to enter the opening party?
A wristband exclusively for the opening party will be issued at the time of event check-in.
NPUSA Mall Hours during Convention 2020
What time is the Mall going to open?
June 4th, 2020 – Opening Day
NPUSA Mall: 2pm – 7pm
June 5th, 2020 – Main Event Day 1
NPUSA Mall: 8am – 7pm
June 6th, 2020 – Main Event Day 2
NPUSA Mall: 8am – 7pm
What items will be sold at the NPUSA Mall at the event?
We will announce the new and great items we will have close to the event date.
Kemin Eye Testing
Will I have to reserve a time for the KEMIN eye testing?
Pualani ticket holders will need to stop at the event registration to reserve a Kemin eye test time. Times are based on first come, first serve. Ali’i (VIP) ticket holders will have the service of reserving their Kemin eye test times in advance.
What are the KEMIN Eye Testing hours during FESTA America 2019?
June 4th, 2020 – Opening Day
Kemin Eye Test: 2pm – 6pm
June 5th, 2020 – Main Event Day 1
Kemin Eye Test: 8am – 11am, 1pm – 5pm
June 6th, 2020 – Main Event Day 2
Kemin Eye Test: 8am – 10am, 12pm – 5pm
General Questions
What does it mean that my ticket will be non-transferable?
Non-transferable means you may not use it for any other NPUSA event or any other FESTA America event. If you are unable to attend and would like to give the ticket to someone else, you may do so.
Do I need to register for the event in order to shop at the onsite Mall?
Yes, all attendees must register at the event registration desk first in order to shop at the NPUSA Mall.
What are the hours for registration, NPUSA Mall and Kemin Eye Testing?
June 4th, 2020 – Opening Day
Registration: 2pm – 6pm
NPUSA Mall: 2pm – 7pm
Kemin Eye Test: 2pm – 6pm
June 5th, 2020 – Main Event Day 1
Registration: 8am – 5pm
NPUSA Mall: 8am – 7pm
Kemin Eye Test: 8am – 11am, 1pm – 5pm
Main Event: 12pm – 5pm
Opening Party: 7pm – 10pm
June 6th, 2020 – Main Event Day 2
Registration: 8am – 12pm
NPUSA Mall: 8am – 7pm
Kemin Eye Test: 8am – 10am, 12pm – 5pm
Main Event: 10am – 12pm, 1:30pm -5:30pm