If you have questions that are unanswered, please contact NPUSA’s customer service at marketing@npusainc.net.
When and where is the FESTA World Convention 2026?
Date and Time:
Saturday, Oct 18th 2025
Venue opens at 11:00AM
Program begins at 12:00PM
Location:
Pacifico Yokohama North
(English) 1 Chome-1-2 Minatomirai, Nishi Ward, Yokohama, Kanagawa 220-0012, Japan
(Japanese) 〒220-0012
神奈川県横浜市西区みなとみらい1-1-2
What is the check-in process for FESTA World Convention? How do I pick up my physical FESTA World ticket with the seat number?
For Purplepass Ticketholders: Please be sure to bring your ticket QR code (either digitally on a phone or printed) to be scanned at the NPUSA Ticket Booth.
For NPUSA Mall Ticketholders: This group of ticketholders would not have a QR code. Please just mention your name and how many tickets you had purchased on the NPUSA Mall. Only the member who originally purchased the ticket(s) is authorized to pick them up. If the original ticket purchaser would like someone else to pick up the tickets for the rest of the group, that information must be emailed to us at marketing@npusainc.net. Please note: The member picking up the tickets must pick up the entire bundle. The ticket group cannot be split up.
NPUSA Ticket Booth at the Pacifico Yokohama North (1st Floor Foyer):
Saturday, October 18, 2025, between 10:00 AM and 12:00 PM.
Please view the guide below to see how you can get to the NPUSA Ticket Booth on the day of the event.
Please view the image below to see how you can enter the NPUSA seating area.
The closest entrance is the one that is starred. It is the 3rd door from the front.
Do we have control over which seats we receive?
Which physical seat ticket you receive are mainly pre-determined. If your ticket was purchased in bulk with others (3+), most likely, your seats have been assigned close to each other. This applies to both PurplePass and NPUSA Mall ticketholders.
For Purplepass Ticketholders: If you wish to sit all together in the group that you purchased your ticket with, please come together to pick them up at the NPUSA Ticket Booth. Tickets redeemed separately may result in split seating assignments.
For NPUSA Mall Ticketholders: If you purchased tickets through the NPUSA Mall, your seats will automatically be assigned close to each other. You can only pick up exactly the number of tickets you purchased. You cannot split the ticket group up.
Where do I pick up my interpretation kit?
Attendees who purchased the interpretation kit rental may also pick up their kit at the NPUSA Ticket Booth on October 18th.
If I can no longer attend anymore, will I be reimbursed for the ticket price? Can I give my ticket to someone else?
FESTA World Convention tickets is non-refundable, whether you had purchased them on PurplePass or the NPUSA Mall. All sales are final, unless the event is canceled or postponed.
Attendees are permitted to transfer or sell their FESTA World Convention tickets to other individuals. The procedure for transfer depends on the original purchase method:
For Purplepass Ticketholders: Please be sure to hand your ticket QR code (either digitally on a phone or printed) to the new attendee to be scanned at the NPUSA Ticket Booth.
For NPUSA Mall Ticketholders: Only the member who originally purchased the tickets is authorized to pick them up. To complete the transfer, the original purchaser must first claim the physical ticket bundle and then transfer it directly to the new ticketholder in person.