If you have questions that are unanswered, please contact NPUSA’s customer service at (800) 378-0321 or info@npusainc.com.
Will there be an ELEVATE 2025 incentive trip to attend the FESTA World Convention 2025?
There is no ELEVATE 2025 this year. But there will still be an NPUSA section at the FESTA World Convention 2025!
Can I buy more than one ticket?
Yes. PurplePass allows you to purchase up to 10 tickets at a time. You can buy tickets in place of other people.
Can I buy tickets for family, guests, and prospects?
Yes, this event is for everyone!
Do I have to book my own hotel?
Yes, you will have to book your own hotel. We recommend locations close to the event space, Pacifico Yokohama North.
Event Address:
Japanese — 〒220-0012 神奈川県横浜市西区みなとみらい１丁目１−２
If I can no longer attend anymore, will I be reimbursed for the ticket price?
This ticket is non-refundable. All sales are final, unless the event is canceled or postponed.
If you you would like to transfer tickets to another person, please let us know who this ticket is going to and their Member ID at marketing@npusainc.com. We will change the ticketholder name for you.
It is very important you inform us, as the ticketholder names will be checked when you receive your seat numbers at the convention. If there is a mismatch, there will be a delay in the process.
What is the check-in process for the FESTA World Convention? Where do I pick up my interpretation kit?
All PurplePass ticketholders will need to come to the NPUSA booth shown below, to trade in their tickets with a seat number slip. This slip will lead you to a seat in the NPUSA section. This is also where you will pick up your interpretation kit.
*If you are an ELEVATE achiever, the process will be different. Please refer to the ELEVATE FAQ that Corporate has provided you.
If my friend and I purchased FESTA tickets separately, can we still sit next to each other?
The PurplePass tickets don’t correlate to specific seats. That will be decided the moment you go up to the NPUSA ticket booth at the Yokohama Arena on the day of the event. So to sit with a friend, please show up together at the NPUSA ticket booth and we will give you the consecutive seat numbers then.
Because of the system above, you will not be able to enter alone and attempt to save seats next to you or the whole row for that matter. Each seat has a designated ticket — full control of the seat numbers are handled at the booth. If you and your friends would like close-up seats, please show up early at the booth together with the individuals you wish to sit with.